Customer Service Team
Activity overview
Latest activity by Customer Service Team-
Customer Service Team created an article, Price Match Guarantee
Our most impressive guarantee is our 30-Day Price Match Guarantee! * As part of our “Lowest Price Guarantee” if you find a price that is lower than ours, including the same products, service, and w...
-
Customer Service Team created an article, Holiday Return Policy
Eligible items purchased from November 1st – December 31st can be returned until January 31st. For all other return questions see our Returns page. For further questions call 866-848-3473 or submit...
-
Customer Service Team created an article, Terms and Conditions
Terms and Conditions Read through all terms and conditions before using this site. You automatically agree to these terms and conditions upon accessing and using this site. All users agree to these...
-
Customer Service Team created an article, Simple Shipping
Free shipping on Orders Over $49! 40 Days for Returns Once you receive your order you have 40 days to return it. See our return process here. No Restocking Fee Other companies can charge up to a ...
-
Customer Service Team created an article, Shipping Outside the Continental U.S.
If you are ordering a shipment to Alaska or Hawaii, your order will be automatically sent via FedEx 2Day. This shipping process will have an individual quote. You will be notified of any extra ship...
-
Customer Service Team created an article, Returns
Fireplace Deals wants to make your shopping experience as enjoyable as possible. We’ve worked hard to streamline the process to make everything as easy as it can be for our valued customers. If for...
-
Customer Service Team created an article, Fireplace Deals Privacy & Security Statement
Fireplace Deals values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and share personal information. We do so to pr...
-
Customer Service Team created an article, General Shipping Specifications
Delivery can take between 7 and 14 days. Custom orders usually take between 6-8 weeks. Direct shipments are only made to the continental U.S. Fireplace Deals offers free shipping on orders over $4...
-
Customer Service Team created an article, Freight Delivery
Freight Delivery is reserved for Items that are too big, too bulky, or too delicate to be transported through standard shipping services such as FedEx or UPS. Below are the steps that the freight d...
-
Customer Service Team created an article, Exchanges
If you’ve changed your mind, don’t worry, we want to make all your dreams come true! If you desire to swap out your product for something similar, or something completely different we can make it h...