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Customer Service Team

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  • Fireplace Deals Privacy & Security Statement

    1. Pricing, Policies & Security
    2. Pricing, Policy & Security

    Fireplace Deals values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and share personal information. We do so to pr...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Terms and Conditions

    1. Pricing, Policies & Security
    2. Pricing, Policy & Security

    Terms and Conditions Read through all terms and conditions before using this site. You automatically agree to these terms and conditions upon accessing and using this site. All users agree to these...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Price Match Guarantee

    1. Pricing, Policies & Security
    2. Pricing, Policy & Security

    Our most impressive guarantee is our 30-Day Price Match Guarantee! * As part of our “Lowest Price Guarantee” if you find a price that is lower than ours, including the same products, service, and w...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Order Status

    1. Orders
    2. Orders

    You can see the status of your order by visiting Your Account. You will need to enter the number you received at the time of making your order as well as the zip code and last name you used in the ...

    • Edited
    • 4 followers
    • 0 comments
    • 0 votes

  • Learning Center

    1. General
    2. Learning Center

    We’ve set up a Learning Center full of over 50 articles! This is to assist you in learning about important features and details about our products because we have a lot of great choices. Our goal i...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Where are your physical locations?

    1. General
    2. General

    Whereas the Fireplace Deals website services across the United States, currently our showroom locations are in Alexandria, VA, Falls Church, VA, and Rockville, MD. We would love to have you come vi...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Unsubscribe from Email and SMS

    1. General
    2. General

    Unsubscribe from Email Need a break from all our updates, deals, and other news? You can either select specific email alerts you wish to stop seeing or unsubscribe completely. Find a Fireplace Deal...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • Warranty Process

    1. Pricing, Policies & Security
    2. Warranties

    At Fireplace Deals, we strive for excellence. In the slim chance that you do receive a product with a faulty part or other defects, we would be pleased to help guide you through the manufacturer’s ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Freight Delivery

    1. Shipping & Delivery
    2. Shipping & Delivery

    Freight Delivery is reserved for Items that are too big, too bulky, or too delicate to be transported through standard shipping services such as FedEx or UPS. Below are the steps that the freight d...

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    • 1 follower
    • 0 comments
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  • General Shipping Specifications

    1. Shipping & Delivery
    2. Shipping & Delivery

    Delivery can take between 7 and 14 days.  Custom orders usually take between 6-8 weeks. Direct shipments are only made to the continental U.S. Fireplace Deals offers free shipping on orders over $4...

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    • 1 follower
    • 0 comments
    • 0 votes